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Version: 1.2.6

Refund Policy

Last updated: January 27, 2026

Important: Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle.com

14-Day Money-Back Guarantee​

In accordance with consumer protection regulations and Paddle Buyer Terms, you have the right to cancel your subscription and receive a full refund within 14 days of your initial purchase date, without needing to provide a reason.

This 14-day period begins from the date you complete your purchase.

Digital Content & Immediate Access​

Please note that Middo is a digital service that provides immediate access upon subscription. By purchasing and accessing our service, you acknowledge that:

  • You consent to immediate performance of the service agreement
  • The digital content will be made available immediately after purchase
  • However, we still honor our 14-day refund policy regardless of usage to ensure customer satisfaction

How to Request a Refund​

To request a refund, you can:

  • Contact Paddle directly (as Merchant of Record) through your purchase receipt email
  • Contact our support team at contact@dudaji.vn and we will process your request through Paddle

Please provide the following information when requesting a refund:

  • Your account email address
  • Order or transaction ID (from your receipt)
  • Date of purchase
  • Reason for refund (optional)

Refund Eligibility​

You are eligible for a full refund if:

  • Your refund request is made within 14 days of the original purchase date
  • The subscription was purchased directly through our platform via Paddle

Refund Processing​

Once your refund request is approved:

  • Paddle will process your refund within 5-10 business days
  • The refund will be credited to the original payment method used for the purchase
  • Your subscription will be cancelled immediately upon refund approval
  • You will receive a confirmation email from Paddle once the refund is processed

Subscription Cancellation​

You may cancel your subscription at any time through your account settings. If you cancel after the 14-day refund period:

  • You will continue to have access to the service until the end of your current billing period
  • No partial refunds will be issued for unused time
  • Your subscription will not renew, and you will not be charged again

Chargebacks​

We encourage you to contact us or Paddle directly for refunds rather than initiating a chargeback through your bank or credit card company. Chargebacks incur additional fees and may result in your account being suspended. We are committed to resolving any issues promptly through our refund process.

Contact Us​

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

For payment-related inquiries, you can also contact Paddle directly through the support link in your purchase receipt.